Privacy Policy

1. Who we are

SarkariBus is run by 1onTen Technologies (“we”, “us”, “our”). This policy covers the website at sarkaribus.com and the SarkariBus mobile apps, such as ST Bus Timing (together, the “Services”). For the purposes of the Digital Personal Data Protection Act, 2023, we are the Data Fiduciary for the personal data described here.

You can contact us about this policy or your personal data at heymadhuranjan@gmail.com.

2. The short version

• You can use SarkariBus without an account and without telling us who you are.
• We only ask for personal details when you choose to give them, for example in a correction report or a newsletter sign-up.
• We use analytics to understand how the Services are used, and our apps show ads served by Google.
• We do not sell your personal data.
• You can ask us to see, correct or delete your personal data at any time.

3. What we collect

Information you give us

• Correction reports. When you use Report a Correction, we collect the details of the problem (the issue, corporation, bus stand, bus and your description) and, only if you choose to give them, your name and your phone number or email address.
• Newsletter sign-ups. If you subscribe to updates, we collect your email address.
• Messages. If you email us, we receive your email address, your message and anything you attach.

Information collected automatically

• Server logs. Our servers record technical details of each request, such as the IP address, the page or address requested, the time, the response status and how long it took. We use these to keep the Services secure, prevent abuse and fix problems.
• Website analytics. The website uses Google Analytics, which collects information such as the pages you visit, how long you stay, the device, browser and operating system you use, your approximate location (derived from your IP address) and the website that referred you.
• App analytics. Our apps use Google Firebase Analytics, which collects information such as the screens you open, app opens, your device model, operating system version, app version and approximate location.
• Advertising. Our apps show ads through Google AdMob. Google may collect your device's advertising ID, IP address and information about your interactions with ads, to show ads, measure them and prevent fraud.

We do not ask for, and do not want, sensitive information such as financial details, health information, government ID numbers or passwords. Please do not include them in a correction report or email.

4. How we use it

We use personal data only for the following purposes:

• to review correction reports, contact you about a report if we need more detail, and keep our timetables accurate;
• to send newsletter updates you asked for;
• to reply to your messages and requests;
• to run, secure and improve the Services, understand which pages and features are useful, and fix errors;
• to show ads in our apps, which help keep the Services free;
• to prevent spam, fraud and misuse; and
• to meet our legal obligations and respond to lawful requests from authorities.

Where the law requires your consent, we rely on the consent you give by choosing to send us information, sign up, or use features that need it. You can withdraw your consent at any time (see “Your rights” below). Withdrawing consent does not affect anything we did before you withdrew it.

5. Cookies and similar technologies

Cookies and browser storage are small pieces of data saved in your browser. SarkariBus uses them as follows:

• Analytics cookies. Google Analytics sets cookies (such as _ga and _ga_*) to tell visits apart and measure how the website is used.
• Preferences. We save a small flag in your browser's session storage when you close the “Get the App” button, so it stays hidden while you browse. It is deleted when you close the browser.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google's opt-out browser add-on. The website will keep working if you do. In the apps, you can reset your advertising ID or turn off ad personalisation in your device's settings.

6. Who we share it with

We do not sell or rent your personal data. We share it only with:

• Service providers who work on our behalf, such as our hosting provider, and Google for analytics (Google Analytics and Firebase) and app advertising (AdMob). Google's use of data is described in How Google uses information from sites or apps that use its services and in the Google Privacy Policy.
• Authorities, when we are required to by law, court order or a lawful request from a government agency, or when it is necessary to protect the safety, rights or property of our users, the public or us.
• A new owner, if SarkariBus is ever sold, merged or transferred. The new owner would have to protect your personal data in line with this policy.

We do not share the name or contact details from a correction report with any transport corporation. We may share the content of a report (for example, a timing that has changed) when we check it, but never who sent it.

Some of our service providers, including Google, may process data on servers outside India.

7. How long we keep it

• Correction reports are kept while we review them and for as long as needed to keep a record of changes to our timetables, after which they are deleted or have personal details removed.
• Newsletter email addresses are kept until you unsubscribe or ask us to remove them.
• Server logs are kept for a limited period for security and troubleshooting, and then deleted.
• Analytics data is kept by Google according to the retention settings of our Google Analytics and Firebase accounts.
• We may keep information for longer where the law requires it.

8. How we protect it

We protect personal data with reasonable security safeguards, including encrypted connections (HTTPS), restricted access to our systems and admin tools, and keeping our software up to date. No method of sending or storing data over the internet is completely secure, so we cannot guarantee absolute security. If a personal data breach affects you, we will inform you and the Data Protection Board of India as the law requires.

9. Your rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• ask for a summary of the personal data we hold about you and how we use it;
• ask us to correct, complete or update your personal data;
• ask us to delete your personal data, unless we must keep it by law;
• withdraw any consent you have given;
• nominate another person to exercise these rights if you die or become unable to; and
• have your complaints addressed by us, and then by the Data Protection Board of India.

To use any of these rights, email heymadhuranjan@gmail.com from the email address you gave us, or include the details you sent (such as your phone number and the date of your report) so we can find your data. We may need to confirm your identity before we act. We will reply as soon as we can, and within the time the law allows.

10. Children

SarkariBus is a general information service and is not directed at children. We do not knowingly collect personal data from anyone under 18. If you are under 18, please do not send us your name or contact details without the consent of a parent or lawful guardian. If you believe a child has sent us personal data, contact us and we will delete it.

11. Other websites and apps

The Services link to websites and apps we do not control, such as a transport corporation's booking site or Google Play. This policy does not cover them. Please read their privacy policies before giving them any personal data.

12. Grievance Officer

In line with the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023, you can raise any complaint or concern about how we handle your personal data with our Grievance Officer:

Grievance Officer, SarkariBus (1onTen Technologies)
Email: heymadhuranjan@gmail.com

We will acknowledge your complaint and try to resolve it as quickly as possible, within the time the law allows. If you are not satisfied with our response, you may approach the Data Protection Board of India.

13. Changes to this policy

We may update this policy from time to time, for example when we add a feature or the law changes. The date at the top of this page shows when it last changed. If a change significantly affects how we use your personal data, we will make it clear on the website.